Frequently Asked Questions

Your Litter-Robot travels safely in a very BIG BOX. Australia Post do not carry parcels the size of the Litter-Robot, so a courier is needed to deliver to your door. However, someone needs to be available to sign for delivery. If redelivery is needed, there is an additional charge incurred. Similarly, redirection of your Litter-Robot also has an additional charge incurred. To avoid issues, please let us know how we can best get your Litter-Robot to you, in your order comments. You can also contact the courier direct using the tracking information provided by email on the day your order ships, typically the next working day from when you purchase online, to provide authority to leave your Big Box in a safe place (at your own risk). If you have any questions, please email sales@catevolution.com.au PRIOR to ordering, to ensure your Litter-Robot is able to be delivered asap.

Cats are generally curious and tend to investigate new things. Those already familiar with a covered litter box may be quicker to investigate. We recommend placing the Litter-Robot where the old litter box used to be, especially if your cat is fearful of new things. You can remove the old litter box or leave it next to the Litter-Robot for a short time. Then, take a cup of litter from the old box and put it in the globe of the Litter-Robot. The scent will be familiar, and your cat should be inclined to check it out. Once your cat ventures inside and feels the litter under his paws, he’ll know what to do! Check out Making the Switch for more tips and tricks.

It depends how much your kitten weighs. The Litter-Robot senses the weight of your cat to know when it enters and exits, which triggers the countdown timer and cleaning cycle. Kittens and small cats that weigh less than 2.2 kilograms may not be heavy enough for the sensor to detect. Until they weigh enough, we recommend using your Litter-Robot in “semi-automatic” mode to keep your cat safe and relieve you from litter box scooping. For “semi-automatic” mode, leave the Litter-Robot switched off or unplugged. When you see your cat has used it, wait about 7 minutes for the waste to clump, then turn it on/plug it in. The Litter-Robot will automatically perform a cleaning cycle (takes about 2 ½ minutes), then turn it off/unplug it again. Continue this supervised, semi-automatic mode until your kittens have gained sufficient weight to activate the cat sensor.

No, the Litter-Robot does not have a weight limit. Size and weight often have little to do with whether a cat will adopt the Litter-Robot or not. When we describe which Litter-Robot model is best for cats of a certain size, our recommendation is based on the size of the globe (litter bed area and height of internal space) and the size of the entryway. Our definition of a small cat is 2-5 kilograms; medium cat is 5-7 kilograms; large cat is 7-10 kilograms; and extra large cat is any cat that weighs more than 10 kilograms. Again, the Litter-Robot does not have an upper weight limit, so whether or not the Litter-Robot will be comfortable for a large or fat cat is up to the individual. The Litter-Robot Open Air was made with larger cats in mind. It has a larger entryway and expanded litter bed area to accommodate larger cats.

At first, we recommend placing your Litter-Robot near your cat’s old litter box. As soon as your cat starts using the Litter-Robot regularly, remove the old litter box. At this point, the placement is up to you. Because the Litter-Robot reduces almost all odor, prevents litter tracking, and has an 8-hour sleep setting (when it will not cycle), you can place it in virtually any room in the house without disturbance. If you decide to place it out of sight, set a reminder, so it’s not out of mind! You’ll need to change the waste drawer liner about once every 7-10 days (with one cat) and add litter as needed.

Just for cases like this, we have compiled a list of tips and tricks to help your cat make the switch to the Litter-Robot. If you have tried these things and your cat still refuses to use the Litter-Robot, don’t worry; you are protected by our 90-Day Money-Back Guarantee. If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days of receipt for a refund of the purchase price, less shipping.

The Litter-Robot works well with almost any clumping or scoopable litter. Litter beads and crystals that are small enough to pass through the screen will also work.

The Litter-Robot is not compatible with litters that are strictly absorbent, non-clumping, loose clumping, newspaper-based, or wood-based pellets. You’ll find these incompatible litters create a muddy mess and interfere with the sifting process.

Feline Pine is not compatible with the Litter-Robot. The large pellet size does not sift well. It builds up on the screen, causing clean pellets to spill into the waste drawer during the cleaning cycle.

We suggest Cat Evolution Premium Clumping Litter .

No, the Litter-Robot will not eliminate all litter box odour. However, because waste is promptly removed and contained in the base, typical litter box odour will be reduced significantly. Additionally, a large carbon filter located in the front of the waste drawer absorbs odours and moisture to discourage mould growth (a major culprit of that telltale litter box smell). The amount of odour control the Litter-Robot will provide depends on the amount of odour created—by how many cats use it, what type of litter you use, and your cats’ diets, among other things.

Of course, the more often you empty the waste drawer, the less opportunity there is for odour to escape. That said, if you empty the waste drawer and notice the Litter-Robot is still a source of unpleasant odours, we recommend changing out the bed of litter completely, deep cleaning the Litter-Robot twice per year, and replacing the carbon filter and seal strips as needed (available here).

It is also worth noting that scented litters are generally not as effective at absorbing odors as unscented litter. Instead, we recommend an unscented, odour-trapping, natural litter like Cat Evolution Premium Clumping Litter.

It depends on how many cats use the Litter-Robot, how big they are, and your personal preference. On average, for one adult cat, it is typical to empty the waste drawer once every 7-10 days; for two adult cats, you may need to empty the waste drawer up to two times per week. Check out this infographic for more information.

The Litter-Robot Open Air is equipped with infrared emitters and sensors that detect the level of waste in the drawer. A light on the control panel will come on to alert you when the waste drawer is full and needs to be emptied.

Yes! Multiple cats can use the same Litter-Robot—and each one will have a clean place to go each time, thanks to the automatic cleaning cycle. More cats means more waste, so make sure to empty the waste drawer more frequently. Use this infographic to learn how many units are best for how many cats.

If one of your cats is a kitten or may not weigh 2.2 kilograms, be sure to leave the Litter-Robot switched off or unplugged. When you see your cat has used it, wait about 7 minutes for the waste to clump, then turn it on/plug it in. The Litter-Robot will automatically perform a cleaning cycle (takes about 2 ½ minutes), then turn it off/unplug it again. Continue this semi-automatic mode until your kitten has gained sufficient weight to activate the cat sensor. See Can kittens use the Litter-Robot? above for more information.

No, the Litter-Robot does not require special bags or liners for the waste drawer. As long as it fits, you can use it. Customers often use 35 to 50-litre kitchen garbage bags or large plastic grocery bags. If you’re looking for an eco-friendly option, check out our custom-fit, biodegradable Waste Drawer Liners in various size packs (three come free with each Litter-Robot).

The Litter-Robot will stop immediately. The cat sensor will detect your cat (by weight) and turn off the motor. It will wait 15 seconds, then attempt to resume the cleaning cycle.

If your cat or something else is still tripping the cat sensor, the Litter-Robot will not resume the cleaning cycle and a series of lights will flash indicating the problem. The Instruction Manual will help you troubleshoot common problems and our Customer Service team is here to help when you need it.