To ensure that Litter-Robot 4 customers always enjoy the latest features and improvements, we will now automatically update the firmware on your robots as soon as a new release becomes available. If you do not wish to receive these updates, you can choose to opt-out using the Whisker App with the following steps:

• Tap Robots in the bottom navigation bar
• Select your Litter-Robot 4
• Tap the settings icon in the top right corner
• Tap ‘Firmware Updates’
• Turn off the toggle for ‘Automatic Updates’

If you disable Automatic Updates and then want to update your firmware manually, you can follow the provided Firmware Update Instructions. For additional details, please refer to our Terms and Conditions.

Screens may vary as app gets updated.

If you can’t remember which email address you used for your Whisker mobile app or account, contact Whisker Customer Experience for support.

If you can’t remember your Whisker mobile app password or account password, you can recover it from the mobile app login screen or on the Whisker website here.

Whisker’s mobile app team has rolled out a new authenticator feature as part of our efforts to improve security and privacy. To support the new authenticator and take advantage of the security and privacy improvements, we need users to log in to the mobile app again. If you’ve forgotten your password, click the “forgot password” button on the app to reset your password.

The Whisker app is available in the following languages: English, Dutch, French, German, Italian, Japanese, Polish, Romanian, Russian, Spanish, and Ukrainian.

Our robots require a 2.4 GHz WiFi signal. (5 GHz band not supported.) Litter-Robot 3 Connect and Feeder-Robot require IPv4 addressing, and are unable to connect to shared networks (apartment complexes, college dorms, etc.). Litter-Robot 4 supports either IPv4 or IPv6 addressing.

Yes! You can onboard multiple WiFi-enabled Litter-Robots or Feeder-Robots to the Whisker app. If others in your household want to use the app, they can simply download the app to their device and log in with the same account.

The Whisker app is compatible with Apple mobile devices with iOS 13.0 or greater and Android mobile devices 8.0 or greater. Both the Apple app and the Android app are available to download.