The power cord is 1.5m from plug in points to jack end for base. The base jack is located approx 0.24m (24cm) above the floor, at the rear of the base on the top side.

Cat Evolution accepts Visa, MasterCard, American Express through the Commonwealth Bank secure payment gateway, and PayPal. We do not accept checks or money orders.

If you’re worried about going from a human-powered litter box to an electric one, don’t be. The Litter-Robot consumes a very small amount of power. Based on the Open Air, when the motor is working to rotate the globe during a cleaning cycle, the Litter-Robot uses just 2.7 Watts of electricity. When the Litter-Robot is on standby, which is 99% of the time, it uses just 0.36 Watts of electricity.

Not at all. In fact, dust is virtually eliminated. The slow rotation of the globe combined with the size of the filtering screen results in minimal agitation of the litter. We often hear from customers that this is one of their favourite things about the Litter-Robot: freedom from scooping means freedom from inhaling dirty dust!

If the globe jams, the motor will stop all rotation and the red and yellow lights on the control panel will flash. To fix, turn the Litter-Robot off, then on again. If the jam persists, call Customer Service at 1-877-250-7729.

The Instruction Manual will help you troubleshoot common problems and our Customer Service team is here to help when you need it.

No. The Litter-Robot operates on 15 Volts DC using a wall plug adapter similar to the adapters or chargers that you may use at home, including your cell phone charger. Unlike some other automated designs on the market, the Litter-Robot 15 Volt DC control system components are concealed inside the base of the unit (under the globe), unreachable by your pet. There are no electrical components or shock hazards inside the globe.

No. The globe does not contain any mechanisms or wires that could hurt or harm your cat. The Litter-Robot was designed with your cat’s safety mind.

No, the globe cannot turn while your cat is inside. The cat sensor is tripped any time a cat enters or reenters the globe, resetting the timer for another 7 minutes, thereby preventing a cleaning cycle from starting while your cat is inside. See How It Works for more information.

The Litter-Robot will stop immediately. The cat sensor will detect your cat (by weight) and turn off the motor. It will wait 15 seconds, then attempt to resume the cleaning cycle.

If your cat or something else is still tripping the cat sensor, the Litter-Robot will not resume the cleaning cycle and a series of lights will flash indicating the problem. The Instruction Manual will help you troubleshoot common problems and our Customer Service team is here to help when you need it.

No, the Litter-Robot does not require special bags or liners for the waste drawer. As long as it fits, you can use it. Customers often use 35 to 50-litre kitchen garbage bags or large plastic grocery bags. If you’re looking for an eco-friendly option, check out our custom-fit, biodegradable Waste Drawer Liners in various size packs (three come free with each Litter-Robot).